Disability Awareness Training

Disability Awareness Training

Training with GWALIA Residential Society

Training with GWALIA Residential Society

Do you have concerns about just how effectively people with disabilities can access your services or products?  Are you and your staff providing the best possible service?  In many cases businesses, voluntary organisations, statutory bodies are often worried about doing or saying the wrong thing and often solve the problem by not doing anything at all.

Worry no more, our training provides an opportunity to explore these fears and concerns and find out more about “disability”. It aims to help delegates realise that providing a service to people with disabilities is fundamentally common sense, courtesy and good customer care.

Accessible Wales flagship training course is an Introduction to Disability Awareness which is a program of informal but professional training courses. This course is aimed at addressing day to day issues relating to disability within the workplace.

Delegates from a Disability Awareness Training Course in 2015

Delegates from a Disability Awareness Training Course in 2015

This course can be booked as a short (half day) course or a full one day course.  Below are some of the topics that the courses cover:

·        Understanding more about Disability and how disability issues have developed over time
·        Practical Demonstration of Access & Customer Service issues
·        The right thing to say at work; to understand is to get it right!
·        Appropriate Language & Signage; how not to get it wrong!
·        Brief Overview of Disability Discrimination Act 1995

Give us a call to see how we can help you and your organisation.  You can also check out our Testimonials Page for references on our training courses or visit our Feedback Page for individual comments from our courses.. For more information visit our Downloads page and download our service guide.